🔄 Refund & Return Policy
We are committed to providing high-quality digital services and ensuring customer satisfaction. This Refund & Return Policy outlines the terms and conditions governing refunds, returns, and revisions, in compliance with payment gateway requirements and applicable regulations.
📌 Nature of Services
We provide digital services, including but not limited to:
- Web and software development
- UI/UX design services
- Custom programming solutions
- Technical consulting and digital services
Due to the nature of these services, they are intangible, customized, and delivered electronically.
💳 Refund Policy
Refund requests are accepted only under the following conditions:
- Refunds are accepted only if the service has not yet been started.
- A refund request must be submitted within 48 hours from the payment date.
- Once work has started or any part of the service has been delivered, refunds are no longer applicable.
- Approved refunds will be processed within 5–10 business days using the original payment method.
🔁 Revision & Replacement Policy
- Clients are entitled to request revisions in accordance with the agreed project scope.
- Revisions are provided within the scope defined in the proposal or agreement.
- Any additional requests outside the agreed scope may require extra fees.
- Revision requests do not qualify for monetary refunds.
❌ Non-Refundable Cases
Refunds will not be issued in the following situations:
- Work has already started or partial/full delivery has been made.
- The refund request is based on a change of mind without technical or contractual issues.
- Delays caused by the client’s failure to provide required information or materials.
⏱️ Service Delivery Timeline
Project timelines are defined on a per-project basis and agreed upon in advance. Client-related delays do not affect refund eligibility.
📞 Contact & Support
For any questions regarding this Refund & Return Policy, please contact us through:
- Email: contact@eng-osama.com
- Contact info available on our website
⚖️ Policy Acceptance
By completing a payment, the client confirms that they have read, understood, and agreed to this Refund & Return Policy in full.
📌 Legal Notice
This policy is designed to meet the compliance standards required by online payment gateways and applies exclusively to digital services.